Privacy Policy
This Privacy Policy describes how Stakeholder collects, uses, shares, and protects your personal information when you access or use our coworking spaces, websites, mobile applications, and related services (collectively, the "Services").
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Effective Date: October 25, 2025.
1. Information We Collect
We collect information that identifies, relates to, describes, or is capable of being associated with you ("Personal Information"). We also collect specific categories of Personal Information deemed "Sensitive Personal Information" (SPI) under California law, as noted below.
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We collect the following categories of Personal Information:
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Identifiers: Name, email address, phone number, account log-in details. SPI Status: No (Yes if account credentials). Purpose of Collection: Communication, and security.
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Professional Information: Company name, job title, employment history, and professional contact information. SPI Status: No. Purpose of Collection: Business-to-business services, invoicing, and community networking.
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Internet Activity & Usage: IP address, browser type, operating system, pages viewed, time spent on our website/app, facility access logs (key card data). SPI Status: No. Purpose of Collection: Improving our Services, security, and facility management.
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Biometric/Visual Data: Images from security cameras (CCTV) in common areas; and facial recognition data used for secure access (considered Biometric Information). SPI Status: Yes. Purpose of Collection: Security of premises, loss prevention, and facility access.
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Geolocation Data: Precise location data (within a small radius) from mobile apps (if permissions are granted) or Wi-Fi network access points within our facilities. SPI Status: Yes (if Precides). Purpose of Collection: Optimizing facility performance and location-based services.
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User-Generated Content: Data input into collaborative platforms, messages, feedback forms, or service requests. SPI Status: No. Purpose of Collection: Providing customer support and enhancing collaborative tools.
2. How We Collect Your Information
We collect Personal Information from the following sources:
Directly from You: When you register for an account, sign a membership agreement, fill out forms, participate in surveys, or communicate with us.
From Service Providers: Third-party payment processors, customer relationship management (CRM) systems, and other vendors that help us provide the Services.
Automatically: Through tracking technologies (like cookies) when you use our website, mobile applications, and related services, and through facility systems (CCTV, Wi-Fi logs, and door access systems) when you visit our spaces. We also provide notice at the physical locations where Biometric Data or Precise Geolocation data is collected.
3. How We Use Your Information
We use the Personal Information we collect only for specific, explicit, and legitimate business purposes consistent with those disclosed below.
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To Provide and Maintain Services: To operate the coworking facilities, manage your membership, grant you access to spaces, and process payments.
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To Improve Our Services: To monitor the performance of our facilities, analyze usage trends, and develop new features and offerings (e.g., new collaborative workspaces or wellness integrations).
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Communication: To send you updates, security alerts, invoices, confirmations, and marketing materials related to our Services.
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Security and Safety: To protect our members, staff, and property, prevent fraud, and comply with legal obligations (e.g., monitoring access logs).
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Bridging Virtual and Physical Work: To integrate access and usage data with your virtual collaboration tools to ensure a seamless "adaptive team" environment.
4. How We Share Your Information
We may share your Personal Information in the following circumstances:
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With Service Providers: We share data with third parties who perform services on our behalf, such as payment processing, data analytics, IT support, and facility management. These providers are contractually obligated to protect your data.
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For Legal Reasons: If required by law, subpoena, or government request, we may disclose your information to protect our rights, prevent fraud, and ensure the safety of our members.
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Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
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With Your Consent: We may share information with any third party where you have provided explicit consent for the disclosure.
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Community Networking: To facilitate collaboration, we may share basic professional details (Name, Company, Job Title) with other members, generally through an opt-in member directory or platform.
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Cross-Context Behavioral Advertising ("Sharing"): We may share certain categories of Personal Information with third-party advertising partners to enable targeted advertising services based on your activity across different websites, applications, and services.7 You have the right to opt out of this "sharing".
5. Cookies and Tracking Technologies
We and our service providers use cookies, web beacons, and similar technologies to collect information about your interactions with our website and app. These technologies help us:
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Remember your preferences and log-in details.
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Analyze website traffic and usage patterns.
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Tailor marketing and promotional content to your interests.
You can typically adjust your browser settings to refuse cookies, but this may affect how our website functions.
6. Your Privacy Rights (CPRA/CCPA)
Depending on your state of residence, particularly in California, you have the following rights concerning your Personal Information :
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Right to Know: Request that we disclose the categories and specific pieces of Personal Information we collect, use, disclose, share, or sell, the sources, and the purposes for doing so.
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Right to Correct: Request the correction of inaccurate Personal Information we maintain about you. We may request documentation from you to determine the accuracy of the disputed information, and we may deny a request if we have previously denied a substantially similar request within the last six (6) months, unless you provide new evidence.
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Right to Delete: Request the deletion of Personal Information we have collected from you, subject to certain exceptions.
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Right to Opt-Out of Sale or Sharing: Direct us not to "sell" or "share" your Personal Information for cross-context behavioral advertising. To exercise this right, you may use the "Do Not Sell or Share My Personal Information" link on our website or enable a Global Privacy Control (GPC) signal.
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Right to Limit Sensitive Personal Information Use: Direct us to limit the use and disclosure of your Sensitive Personal Information (SPI) to only what is necessary to perform the Services or as otherwise permitted by law (such as security and safety). If you exercise this right concerning data essential for facility access (like Biometric Data), we may be unable to provide you with certain services unless a reasonable non-SPI alternative is used.
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Right to Non-Discrimination: Protections ensuring consumers are not penalized for exercising their privacy rights.
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To exercise these rights, please contact us using the information provided in Section 10. We require at least two methods for submitting requests: via an interactive web form on our website and through our toll-free telephone number. We will verify your identity to a reasonable degree of certainty (and potentially a higher degree for requests involving sensitive information) before processing your request. If we determine we have no reasonable method to verify the identity of a non-accountholder, we will explicitly state that limitation in our response, and this determination is documented and reviewed annually.
7. Children's Privacy
​Our Services are not directed to individuals under the age of 16. We do not knowingly collect Personal Information from children under 16. If we become aware that we have collected Personal Information from a child under 16, we will take steps to delete that information promptly.
8. Data Security and Retention Requirements
We implement commercially reasonable security measures designed to protect your Personal Information from unauthorized access, use, or disclosure. However, no security measure is perfect.
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We retain Personal Information and Sensitive Personal Information only for as long as is reasonably necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. The following criteria are used to determine retention periods for the categories of Personal Information we collect:
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Identifiers (Name, Email, Account Log-ins): Retained for the duration of the membership plus three (3) years to satisfy legal, tax, and audit requirements.
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Professional Information: Retained for the duration of the membership plus one (1) year for service segmentation and outreach.
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Internet Activity & Usage (Access Logs, Key Card Data): Access logs are retained for twelve (12) months for security monitoring and facility management purposes, after which they are anonymized or deleted.
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Biometric/Visual Data (Facial recognition data for access): Biometric data will be permanently destroyed within ninety (90) days following membership termination or upon satisfaction of the original purpose of collection, whichever comes first.
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Geolocation Data (Precise location logs): Raw precise location logs are destroyed after thirty (30) days, unless needed for security investigation. Aggregated and anonymized data derived from location logs is retained for twelve (12) months for facility optimization.
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User-Generated Content: Retained for the duration of the member’s account for customer support and service delivery.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this policy and notify you by posting the new policy on our website or by other means. We will review and update this policy at least once every twelve (12) months.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Stakeholder
Attention: Privacy Officer
Email: compliance@stakeholderusa.com
Number for Privacy Requests: + (510) 371 9049
Address: 1901 Broadway, Oakland, CA, 94612